Problems with logging in and remembering my password

Having Trouble Staying Logged In?—A Quick Guide

Thank you for being a PVDN subscriber. Login problems are uncommon—across nearly 10,000 active accounts we hear about them only occasionally—but when they do occur they are almost always related to local browser or device settings. Because we cannot remotely diagnose every individual setup, we have compiled the checklist below, which resolves the vast majority of cases.

1  Use a regular browsing session

Private / Incognito windows (including privacy‑focused browsers such as DuckDuckGo) delete cookies as soon as you close the window. If you routinely browse this way, you will need to sign in each time.

2  Allow cookies from vallartadaily.com

Our “Remember Me” feature relies on a small, first‑party cookie. If cookies are blocked or automatically cleared on exit, the site cannot keep your session.
How to fix: consult your browser’s settings or help pages and add vallartadaily.com to the list of allowed sites.

3  Keep your credentials private

A single subscription supports one active “remember‑me” session. If username and password are shared—even within the same household—the system will log out previous sessions.

4  Select “Remember me” when you sign in

Checking this box stores a long‑lived cookie so you remain signed in on that device. Logged‑in subscribers enjoy an ad‑free reading experience; visitors who are not signed in will see display advertising, which helps support the journalism we provide.

Cookie or storage is wiped on your side

The server intentionally invalidates the token

• You changed your account password
• You logged in from another device and the site allows only one active “remember‑me” token. If you use multiple devices, you will may need to log into your account every time you visit the website. This is to protect our site from users who share their username and passwords with multiple people to bypass subscriptions. If you share your username and password with other people, your account will be compromised and access will be more difficult.
• Periodic security rotation or breach‑response forces re‑authentication
• Two‑factor authentication window expired

Quick troubleshooting checklist (user side)

1. Confirm you are not in Private/Incognito mode when you expect to stay logged in.
2. Check browser settings → Cookies & site data → Allow the site to store cookies and don’t clear them on exit.
3. Disable privacy extensions temporarily and retry.
4. Try a different browser or device (different computer or phone)—if it works there, the problem is local to the first browser’s settings or extensions.
5. Ensure you arrive via HTTPS (https://example.com, not http://).
6. Log out and back in after clearing only that site’s cookies; sometimes a stale or malformed cookie blocks renewal.

Still having issues, you can contact me and I can sign into your account to see if I experience an issue to determine if this is an issue with your account or your device. I highly recommend you try accessing your account from a different device before contacting me. If you have no issues with access on a different device, then there is nothing we can help you with, the issue is your device settings.

When you contact us for help, just telling us you cannot log into your account is not enough information. We need this information:

1. What browser are you using (Chrome, DuckDuckGo, Edge, Ect.)
2. We need to know your browser’s version (example: Chrome Version 135.0.7049.96 (Official Build) (64-bit))
3. We need a description of what is happening. If you cannot log into your account, you will ALWAYS receive a message. (wrong password, wrong username, account does not exist). Just saying you cannot login will not be helpful. We need to know exactly what you have done and what event has taken place to lead you to believe you cannot log into your account.

You can email us these details at [email protected]