Citibanamex refuses power of attorney letter and demands woman arrive on stretcher with paramedics to receive her new bank card

Using banks in Mexico can be a nightmare, but in the case of Doña Dolores Gómez, a bedridden woman of 89 years of age, banking could be a life or death transaction.

Doña Dolores Gómez, an adult over 89 years of age, went on a stretcher to a Citibanamex branch in Reynosa, Tamaulipas, in order to process the replacement of the bank card with which she collects her pension from the Mexican Institute of Social Security (IMSS).

The relatives of Mrs. Dolores denounced that the bank refused to carry . . .